Upgrade to FedEx Shipping
We have had several orders and supply packages go missing. Some of our parcels have made it safely, after 6-8 weeks of being "in transit" while others showed up about 10-11 weeks later.
We have contacted Canada Post numerous times about this and they're requesting a MINIMUM of 21 business days for your parcel to be delivered. If after 21 business days it has not arrived, we can open a service ticket. In the past, it has taken them approximately five weeks to investigate the lost parcel. There have been a handful of orders where the items were completely remade due to non-delivery.
Canada Post is bombarded with mail at this time and they're operating with minimal staff due to social distancing. We certainly do not wish for your finished order to be lost or remade (specifically if there are not enough inclusions to remake the piece(s).
We are offering the option to upgrade to FedEx to minimize any lost parcels.
While FedEx is more expensive, they have successfully delivered parcels within Canada and the USA, typically within five business days. We will cover the majority of the cost to ship by FedEx but ask those who are interested, to cover a small portion of that fee (typically $8.90 to $20CAD).
What if I'm on vacation?
If you happen to be on vacation but wish to upgrade to FedEx, we can hold your package until you return home so it is not sitting on a doorstep or hot mailbox.
Can I pay my upgrade fee before my order is done?
As we work through our order list and your order is near completion, we will contact you to ask whether you wish to upgrade to FedEx or have your order ship with Canada Post/USPS. If you wish to upgrade to FedEx before your order is completed, you are welcome to do so. E-mail us at firstname.lastname@example.org and let us know.
A tracking number will be provided once the order is complete. If we do not receive a response, we will attempt to contact you one more time. If no response is received after two weeks, we will send the order by Canada Post.
How Can I Pay?
If you wish to upgrade to FedEx, we can send you a PayPal invoice for the small portion or if you're within Canada, you can also Email Money Transfer. FedEx packages are insured for up to $400 while Canada Post packages are insured for $100. A PayPal account is not required to pay the PayPal invoice.