What would you recommend as far as caring for my jewelry piece?
It's always a good idea to treat your jewelry piece as if it were like any other jewelry. We have listed a few tips here.
Where are you located?
We are located in Lethbridge, Alberta, Canada and do ship worldwide.
Do I need to refrigerate my milk when it's shipped?
No, not at all. Since the milk is not being consumed, there is no need to expedite the package and/or have it refrigerated when shipped. The milk can be out at room temperature for a year and still be okay to use in the jewelry.
Will my jewelry turn yellow?
Unfortunately, with breastmilk and memorial jewelry, there is always a chance that things may happen (such as discolouration). There's no "right" method for preserving elements like breastmilk but after an extensive amount of research, we have found that our preservation method works well and has minimal chances of colouring over time. While we can't divulge every detail, we take numerous precautions to eliminate any chance of discolouration. While we try to maintain a white tone to every breastmilk piece, it also depends on the breastmilk itself. Some milk has a bit of a soft yellow tone to it which also affects the finished piece. Please keep this in mind when you receive your order. We also use a colorless preservative that mixes in during the preservation process. It has a very subtle sparkle which is not noticeable unless no shimmer is selected. If this is something you do not want, please let us know so we can adjust the method.
What is your refund / exchange policy?
Due to the type of jewelry we offer, we do not offer refunds or exchanges. We are a very small business and work with other artisans to create your jewelry pieces so refunds are not feasible. We do store your inclusions for 18 months so if you wish to order in the future or your piece is damaged, we will have some leftover inclusions here. Customer service is our top priority and we will always look after our AMAZING customers no matter what.
Why does it take so long and why is it so expensive?
The preservation process from start to finish (not including time spent working on the jewelry portion) is about 3-4 weeks. This is why we ask for UP TO 9-10 weeks turnaround time once your inclusions are received. It's a tricky method; one which we have perfected over time. This method cannot be rushed and involves a number of labour hours (compressed over 3-4 weeks) which reflect in our prices.
Where do you ship to?
We ship worldwide!
What kind of training do you have?
I do not disclose my training or methods as far as the breastmilk and memorial jewelry.
What if I just placed my order and want to cancel?
When your order is placed, we place a request with the specific artisan who then proceeds to create your beautiful piece. Everything is custom made according to ring size and any other unique details. With this being said, we are unable to offer refunds since your order helps support other small businesses. It is not feasible to refund your order once it is placed.
If there is an issue within 24 hours of ordering, please let us know immediately so that we can offer you an alternative item.