We are averaging UP TO 32-35 weeks turnaround time from when we receive the inclusions. It most likely won't be anywhere near 32-35 weeks, but with supply order delays and a higher number of orders that came through with our shop closure, we overestimated the turnaround time to allow for any delays.
We only take on 5-6 orders at once during production. This allows us to focus on each individual order, its piece(s) and allows us to ensure your piece(s) are something you can cherish for years to come. This process cannot be rushed.
How Do I Send My Inclusions?
Due to the fact that we are no longer accepting new orders, we do require your inclusions to be sent in no later than November 15, 2020. Any inclusions received after that will NOT be processed. Failure to send in inclusions will result in the order being cancelled and no refunds will be provided.
A small courtesy to us – please package each inclusion separately. Thank you.
Please include the name provided on the order within the return address area. The address of where to ship the inclusions is listed in the Order Confirmation email. We do not post it publicly.